We are sorry we let you down

Rating us between 1 and 3 stars tells us something went wrong.

We are sorry that you are not completely happy with your equipment or the service you received, so much so that you rated us between 1 and 3 stars.

Could we trouble you to tell us what the problem is, and why you were not completely happy? We would like to understand exactly what happened so we can put it right, whether that means replacing a product, sorting out a delivery problem or simply doing better next time.

We would love to hear your feedback

Please give us the details below. A real member of our team reads every message, and most are answered within 1 business day.