Refunds and returns policy
Last updated 25 September 2026.
Thank you for shopping with us. If you are not happy with your purchase, we are here to help. This page sets out how returns, refunds and cancellations work when you buy from Outdoor Sports Company Ireland.
Overview
If a product arrives damaged, or goes missing in delivery, we cover the return postage and put it right. Get in touch with your order number and, after a few checks, we will issue your refund within 24 to 48 hours. We may ask for details or photos of the condition the order arrived in. Thank you for your help with that.
If you change your mind, you can still return the product, but you pay to send it back. Many of our products, such as goals, tackle bags, mats and tables, are large items that cost a fair amount to post. Please check sizes and specifications before you order. If you are not sure something suits your club, school or space, email us first and we will help you choose.
Returns policy: 15 days from purchase
Our products can be returned within 15 days of the original purchase. You can ask for an exchange or a refund.
To be eligible for a return under this policy, please make sure:
- The product was purchased from this website within the last 15 days.
- The product is in its original packaging.
- You have the receipt, order confirmation or other proof of purchase from this website.
We are unable to accept returns of purchases made from third-party retailers.
If you are returning an item for one of these reasons, you pay the cost of sending it back, using a tracked shipping service, to the warehouse your order was sent from:
- Better price found
- Changed mind
- Doesn't fit
- No longer needed
- Ordered the wrong item
Your legal right to cancel: 14 days from delivery
Irish and EU law give you 14 days from the day you receive your goods to cancel an online order for any reason. This right comes from the Consumer Rights Act 2022, which gives effect in Ireland to the EU Consumer Rights Directive 2011/83/EU.
Our own 15 days counts from the day you buy. The legal 14 days counts from the day the goods arrive. You get whichever of the two ends later, so you never have less time than the law gives you.
If you cancel under the legal right, we refund the price of the goods and the standard delivery charge you paid, within 14 days of you telling us. We can wait until the goods are back with us, or until you show us proof that you have sent them. We do not refund the extra cost of express delivery, and you pay the cost of posting the goods back. The packaging conditions above apply to our own policy. Under the legal right, we may only reduce a refund if the goods lost value because they were handled more than you would need to check them in a shop.
How refunds are paid
Your refund will be processed within 24 to 48 hours of the returned item arriving with us. It goes back to the way you paid, your card or your PayPal account. If you ask, we can hold it instead as credit against a future order. Your bank or PayPal may then take a few working days to show the money.
How to start a return
Email theteam@customersupport.care with your order number and a short note on what you would like to do. When you post the item, send us the tracking details. Please contact us before sending anything back, so we can give you the right warehouse address and match the return to your order.
Order cancellation
Any order can be cancelled free of charge until it has been shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, as most orders are shipped within 24 hours of ordering.
Once packing and shipping have started, we can no longer stop the order. You can still return it under the returns policy above or your legal right to cancel.
Damaged items
If you receive a damaged product, or one with missing parts, please tell us straight away. Our customer service team will sort it out quickly, and it costs you nothing. Photos of the item and the packaging help us take it up with the courier, but they are not a condition of your rights.
Incorrect item sent
If you receive a product that is different from what you ordered, please tell us straight away. Our customer service team will sort it out quickly, at no cost to you.
Order not received
If your order does not arrive, please tell us straight away. Our customer service team will chase it and put it right.
Faulty goods and your statutory rights
Everything we sell should match its description, be of acceptable quality and do the job it is sold for. If an item is faulty or not as described, we will repair it, replace it or refund you, and we cover the cost of getting a faulty item back. This applies whatever the time limits above say. Nothing on this page limits your rights under the Consumer Rights Act 2022 and the EU Consumer Rights Directive.
Customer support
Our customer support team works by email at theteam@customersupport.care. Most emails are answered within 1 business day.
Contact us
If you have any questions about our returns and refunds policy, email us at theteam@customersupport.care. If you are unhappy with how we have handled a return, see our complaints handling policy.